Terms and Conditions
Thank you for using the Silver Direct website. Please use this section for information about our terms and conditions that govern your use of the site. You will also find information on, your privacy and security, orders and returns. If you have any questions, please contact us by clicking the link below or
calling on +44 (0)845 118 0045.
Contract for sale
The advertising of products for sale on this site is an 'invitation to treat'. That means your order is an offer, not a contract of sale between you and Silver Direct, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of order' email dispatched once credit card authorisation has been confirmed and stock levels have been checked.
Guarantee
Our products are of the highest quality and as such we guarantee to exchange any item deemed to be imperfect or refund your money. If for any reason you are not satisfied with your online purchase, simply call us within 24 hours of receipt and return the goods to us within 3 days.
These terms and conditions are not variable except by changes made on the site by Silver Direct. From time to time we may make alterations. In particular, something said by any representative of Silver Direct will not constitute as a variation to these terms and conditions or constitutes a legal representation on behalf of them, unless is supported by documentation authorised and signed by a director of Silver Direct Ltd
Receipt of order
Silver Direct must receive payment for orders before in full they can be accepted. Once your credit card has been authorized and stock is checked, Silver Direct will send an email receipt confirming your order. Please keep this receipt for your records.
In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and you will be notified by email. In no circumstances will Silver Direct be liable to you for any additional amounts.
Silver Direct reserve the right to refuse to supply to any person for whatever reason.
Returning a product
If you need to return an item purchased online, contact us - sales@silver-direct.co.uk . We will require your original credit card details, your customer number, order number and the invoice date (all of which are printed on your invoice). We will need to talk to the person who purchased the product.
Our administrative staff will require a daytime (office hours) contact telephone number. Please ensure you obtain the name and surname of the operative who handles your call, and make a note of it. Engraved goods may not be returned. The person who placed the order may only return goods Returns will be accepted if the item is in its original condition, accompanied by the invoice and all details of the original order are received with it. A prompt refund will be issued if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of Silver Direct’s staff will contact you.
Cancellations and exchanges
If you realised you made a mistake and want to cancel your order, please contact us immediately. Since we ship quickly, it may not be possible to stop your order so please follow the instructions for 'Returning a Product' in those instances. Please take extra care when ordering engraved goods as engraving errors will only be refunded or rectified at no cost to the customer if it is clearly the fault of Silver Direct. Exchanges will only be accepted from the person who placed and paid for the original order. Third party exchanges will be referred back to the original purchaser.
Defective and damaged items
In the unlikely event that you should receive an item that is defective, damaged or not what you ordered, please contact us within 24 hours of receipt. Our administrative staff will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
Customer care
If you need assistance for any reason, please contact us at sales@silver-direct.co.uk.
Customer care representatives are available 9.00am to 4.00pm (GMT) Monday to Friday.
Safety and Security
We accept payment by VISA and MasterCard, Switch/Solo. Orders are securely processed through internet credit card verification and clearing process We will also accept cheque payment. Though it should be noted that dispatch will be delayed whilst the cheque is awaiting clearance. You can see that you are in a secure environment through the 'padlock' symbol on Microsoft Internet Explorer or 'key' symbol on Netscape Navigator. SSL works with Microsoft Internet Explorer version 3.0 and later/ Netscape Browser versions 2.0 and later. We feel it's important to have this level of security available, so anyone using lower version browsers should contact us by phone to place an order.
Please don't try to send orders via email, as we cannot guarantee any secure transmission of details. If you're still worried about security over the Internet, then please contact us by phone.
Privacy
Your details and data
Your privacy as an individual and as a customer is important to us at Silver Direct, so we don't use the information you provide on this site to learn any more about you other than what is required to complete your orders.
Silver Direct does not combine your individual information with any kind of site analysis, but we do look at the overall browsing behavior of our customers so as to improve the way the site operates. We also do not track your behavior on any other sites or follow you once you've left the Silver-Direct.co.uk website. However we do use cookies to help us provide a personalized service.
Any personal data gathered by Silver Direct in your use of our site will be recorded electronically and only used in accordance with the UK Data Protection Act of 1994 and 1998.
Cookies
A cookie is a small file stored on your computer by a web site to give you a unique ID. Cookies help make it easier and faster for you to use our site because it can remember if you've visited the site, and they help us provide you with the information you need about your gift reminders or account details - when and where you need it.
A cookie generated by the Silver Direct site contains no information about you. It contains only a numeric ID that, for example, allows you to retrieve your account details or shopping list. The cookie lets you enter your email and password so you don't have to enter those details again, or it lets you save products to a wish list if available.
In keeping with our privacy policy on customer information, we analyze data gathered via cookies only in aggregate, not at the individual customer level.
Email usage
Silver Direct will use your email address as a convenient way to contact you about your order. From time to time, we may update you on relevant Silver Direct offers or new products, but only with your permission. We will not pass your details on to any other relevant third parties that we think you may be interested in if you have requested us not to do this.
General
Disclaimer
At Silver Direct we try to keep our site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. In other words if something goes wrong with your computer whilst you are visiting the Silver Direct site we will not be held responsible. We are also not liable for any damages associated with use of this site however caused, incorrect prices or information.
If you are not satisfied with the site, then please let us know. However, your only legal recourse is to stop using the site.
Customers responsibility
Silver Direct cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.
This site and its contents will not constitute the basis for any contractual commitment between Silver Direct and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Silver Direct would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Silver Direct to sell products.
Legal Governance
Your use of this site and any contract between you and Silver Direct for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
Copyright
All materials, including images, illustrations, designs, photographs written text and script whether online or offline are protected by copyright, as are the intellectual property rights owned controlled or licensed to Silver Direct. Silver Direct’s catalogues, leaflets, advertisements, websites are protected by copyright. Silver Direct’s catalogues, leaflets, advertisements, websites are intended for personal and non-commercial use unless specifically stated and authorised by Silver Direct in writing by the appropriate authority within the Silver Direct organisation.
You may not reproduce (except with specific authorised permission as stated above), publish, distribute, display, alter, modify, create derivative product from, sell in whole or in part any of the contents of Silver Direct’s catalogues, leaflets, advertisements, websites or related software
The contents of the Silver Direct website and this website as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Silver direct or use the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.